Run your business stress-free, enjoy our FIFTEEN (15) DAYS exchange window on unused products!
Returns must meet the conditions below.
You must contact us before sending anything back as our Dropship orders are white labeled and we won’t know how to process unsolicited packages.
PLEASE KNOW THAT POLICY ON DROPSHIP.BRANDEDHAIREXTENSIONS.COM IS DIFFERENT THAN BRANDEDHAIREXTENSIONS.COM. DROPSHIP BHE PROGRAM IS NOT PART OF THE RETAIL STORE.
Can I return a product?
Dropship BHE staff process your dropship orders one by one. We first check the order to see if anything may have errors, then we may contact you to verify your order. After that we copy the merchandise one by one to paste in your custom order slip, then package products with your branding according to your instructions and speedily ship out either same day or within the processing time frame.
Due to the complex process and our rock bottom wholesale prices, all sales are final.
Can I exchange product?
Yes! You can initiate exchange request within 15 days upon the receipt of a product! Just scroll down and fill out the form at the bottom of this page!
Once we receive the merchandise in the ORIGINAL CONDITION as it was sent out, the total order amount MINUS shipping will be credited as store credit to your membership account.
We do encourage you to list clear return and shipping policies for your own store. This will help you resolve any arising issues with your customers. Branded Hair Extensions LLC is glad to answer or help you with any questions, but we are not responsible to resolve problems regarding your customers because we are a third party.
Exchange policy + process
We are more than happy to honor exchange on unused and un-opened hair products within FIFTEEN (15) DAYS upon you receiving the package. Please understand that we must require that any returned hair is completely UNUSED AND UNOPENED, IN THE CONDITION THAT IT WAS SENT TO THE CUSTOMER as it is required by law for hygiene purposes. This is an industry requirement for all hair extensions businesses.
- 1 . Hair bundle must NOT be untied, unwrapped at the top. The security bundle choker seal must not be broken.
- Weft must be intact and must NOT be cut.
- The hair must NOT be washed, tampered with, dyed, cut, installed, bleached or appear to be worn. Curly textures must NOT be combed out, uncoiled or fluffed up.
- Lace must NOT be cut, tinted, dyed, bleached, plucked glued or altered in any way. Please use a wig cap to try the hair on!
- If your package includes any free gifts or add-ons, please include them in your return package. Missing or broken packaging and add-ons will result in up to 15% or $25 restocking fee (Whichever is greater). We trust that all of our customers are well put together!
- A refund won’t be issued if the customer refuses to send back the original product or if the returned product does not meet the above standard.
We are not responsible for any stylist or any individual trying to custom color or dye your hair because not everyone is a color specialist. We provide quality guaranteed Customize Service which will give you a promising result. Check out CUSTOMIZE SERIVCE.
PLEASE MAKE SURE THAT YOUR CUSTOMERS UNDERSTAND YOUR RETURN POLICY BEFORE THEY PURCHASE FROM YOU. Dropship BHE is not responsible to provide customer service for your customers. Having a return policy that makes sense for your business is the recommended business practice!. If you want to learn how to write a good return policy, check out out template.
Step 1. Ask your customer for photos and video of the package, then submit the form below (at the bottom of the page). Please know that if you don’t have photos, we might NOT know whose package it is. Make sure to include your order number.
Step 2. We will confirm your request, you can then send the package to our return address stated below.
Step 3. Once we receive the package and examined the product, the order’s total amount MINUS original shipping will be issued back to your membership account as store credit. You may then go ahead and place the exchanged order for your customer.
All sales are final for products that have broken seals, broken packagings.
3 . Digital products, branding products, websites, custom branding, custom packaging ARE NOT refundable or exchangeable.
4 . Wholesale packages, bulk orders, hair sample packs cannot be refunded/exchanged/returned.
5. Any return shipping fees are the customer’s responsibility.
6 . We do not refund for delivery failures caused by wrong addresses or “un-deliverable” addresses. If the customer refuses a perfectly fine package upon delivery, your refund will be the order total minus the original postage and a 15% or $25 (whichever is greater) restocking fee to cover the costs that occurred by a refused package. We suggest that you make it clear to your customers that they shouldn’t refuse a perfect package because they changed their mind.
7 . Products purchased during sales with discounts, coupons and on clearance can not be refunded.
8 . Please send back any additional free gifts, packaging, brochures with the products to be qualified for exchange. You are subject up to 15% or $25 (whichever is greater) restocking fee if original items are missing.
10 . Any membership fees and subscription fees are non-refundable. We go through our policies with every dropshipping client. We do not refund the membership fees if the service is not used due to the customer.
Suite#565, 48 Bi-State Plaza, Old Tappan, NJ 07675 USA.
For international orders, PLEASE MAKE SURE TO MARK “RETURN” on the package with value claim under $15. Dropship BHE is NOT responsible for any customs duties fee. If a fee occurs, it will be deducted from your store credit refund.
Information To Include In Return Package
Please make sure that products are returned in the original state and with all the free add-ons, gifts. If you are directly returning the package, it’s better to include a paper slip with your order number.
We take our dropshipping clients seriously by checking off address, order, and product details one by one. Mistakes do happen sometimes, but we are QUICK to fix it! We will offer shipping labels (up to $20) for any mistakes caused on our end (WITHIN USA).
We only honor free exchange (your original postage will be issued back to you) if (1) we sent out a wrong item (2) we made a shipping mistake (3) there is a factory defect, such as lace is ripped, hair is cut, hair isn’t the correct length.
The product MUST be returned to our NJ location in the original condition as it was sent out for us to issue the full credit back to you. If we see that the product has been tampered with and not in the original condition, we will not honor an exchange.
Some people use their hair extensions incorrectly but want to force a refund from the company after ruining the merchandise themselves. Hair products are highly hygienic products, by the laws, businesses should reject returns of used hair. We also practice this policy under the laws.
Please understand that we ask for photos and videos because your order is sent out with white-labeled packagings. If you do not submit the form, we won’t know whose package it is thus might delay your store credit until we can identify the buyer.
Branded Hair Extensions and All Its Extended Programs reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to :
- Item is open, used, altered, dyed, colored, combed, anyhow tampered to un-resellable state.
- Original packaging is missing and broken. Additional add ons are broken.
- Any defect not caused by Branded Hair Extensions.
- An irregular or excessive returns history: regarding damage, missing items, etc..
- We take credit card frauds and chargebacks seriously. Any fraudulent activity will be pursued and prosecuted to the fullest extent by Branded Hair Extensions. If you have issues with your order, please contact us directly. Filing a dispute with your bank will result in a permanent block from Branded Hair Extensions’ sales channels.
Branded Hair Extensions and All its Extended Programs reserve the right to refuse service to any customer due to any activity noted as above (effective online, in-store and in-person).
Unfortunately, we cannot cancel an order once the payment is confirmed.
If an address has minor errors such as wrong door number, wrong street number, you can contact us at firstname.lastname@example.org so we can quickly update the address with the shipping company.
If an address is significantly different, shipping companies will NOT allow any changes unless extra fees are paid. You will be sent an invoice to pay for the differences first before we can reroute your package.
If a package is already delivered to the wrong address, there is nothing we can do, please make sure to double check your address.
It’s recommended that you ONLY SHIP to your customer’s address that they left ON THE CHECKOUT FORM. Sending products to a changed address that’s not on your checkout form may result in online frauds that will harm your business.